Customer Service Matters Only If People Matter

I've always been fascinated by people, and they are everywhere! It is interesting to watch how we all interact with each other. This is especially true in a customer service environment. Most days all of us have several interactions with people in a customer service industry. This morning alone I bought coffee at the gas station and talked with the pleasant employee then went to church where greeters welcomed me and ushers handed me a bulletin with a smile. I went to ballgame where ticket takers smiled and later I was waited on at dinner in a restaurant. Each interaction shaped my day, and theirs. Or did it?

A grocery store in Chicago let you donate your bag credit to charity!

A friend asked me when I last received EXCELLENT customer service and I had to think awhile. My friend and I often taught sales people at any level that they can choose to be outstanding in their position...or not. Even the person "JUST" making sandwiches can do it with joy and flair that will get them noticed by someone who might offer them a better job.

I enjoy encouraging people to be better, to do better and to live better wherever they are.
I'd love to hear your stories of excellent customer service or it's opposite. Share anonymously or not, I look forward to hearing your experiences and talking about how we could improve the world through excellent service experiences!

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Help WANTED: Buck's Shoe Repair, Valparaiso, IN PART TWO

NOTE: This is a review of the OLD BUCK"S Shoe Repair. As of Fall 2011 new owners have taken over and the store looks great and the folks are attentive and personal...I cannot wait to have a reason to go in there again! Help WANTED: Buck's Shoe Repair, Valparaiso, IN PART TWO By Guest Blogger Sharon Angelina (If you missed part one of this hilarious and harrowing tale of terrible service please check out yesterdays' Part One!) (continued from yesterday) I would have interrupted, but never did find a polite pause in their important conversation to do so. I coughed, cleared my throat, insinuated myself in FRONT of Mr. Customer, and plopped my bag of boots on the counter. Finally, in one grand irritated gesture, Mr. Buck gave me a quick scowl, swished a customer repair ticket out of his chest pocket, growled, "Fill this out," and resumed his deep conversation. That was enough. I said "NO, I just want to know if these can be fixed." I reached in...

Help WANTED & FOUND: Hormel vs. Tyson Pot Roast

We do not buy much processed food. I'm a big fan of Michael Pollan's book Food Rules and so we strive to eat real food and cook most of it ourselves. Except when we go for fast food naughtiness too often. (Ahem, I digress.) At any rate, one night when my brain was scrambled and dinner was NOT going to happen without some help from my husband John, he went to the grocery store for us. John chose a pot roast from the refrigerated section. A POT ROAST! You know, the food item your Grandma makes on Sunday afternoons because it takes hours to do it right? Well this one took a few minutes in the microwave, and was so delicious we scraped our plates and I was a little angry there was not more of it. I was THRILLED, mortified and stunned about how easy it was. Since the ingriedient label wasn't as long, complicated and gross as one might imagine, I decided we would buy this again sometime as soon as possible. A few days later we were in the grocery store and I was l...

Help Found: O'Gara and Wilson, Booksellers

Screen addiction is a real thing and I sure have it. Even as my daughters get older and more independent, I'm working to keep them off of screens most of the time. We are all in on the library summer reading program and they know the only screen I like saying yes to is for ebooks. Both of my daughters love books, and they just got rewarded for it on a routine visit to the vet! A love of reading can help with screen addiction, and bookstores are a great solution. Until last week, I did not know there was a used bookstore in Chesterton, Indiana! I have yet to visit the bookstore O'Gara and Wilson, Booksellers, but my daughters and I are already raving fans. One of the owners Jill, stopped us at the veterinarian's office to compliment my daughter Portia who was reading a book. She said "I just love seeing children reading books, and I'd like to give you this card ...

Help Wanted, Help Found

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