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Customer Service Matters Only If People Matter

I've always been fascinated by people, and they are everywhere!  It is interesting to watch how we all interact with each other. This is especially true in a customer service environment.  Most days all of us have several interactions with people in a customer service industry. This morning alone I bought coffee at the gas station and talked with the pleasant employee then went to church where greeters welcomed me and ushers handed me a bulletin with a smile.  I went to ballgame where ticket takers smiled and later I was waited on at dinner in a restaurant.  Each interaction shaped my day, and theirs.  Or did it?
A grocery store in Chicago let you donate your bag credit to charity!
A friend asked me when I last received EXCELLENT customer service and I had to think awhile.   My friend and I often taught sales people at any level that they can choose to be outstanding in their position...or not.  Even the person "JUST" making sandwiches can do it with joy and flair that will get them noticed by someone who might offer them a better job.  

 I enjoy encouraging people to be better, to do better and to live better wherever they are.  
I'd love to hear your stories of excellent customer service or it's opposite.  Share anonymously or not, I look forward to hearing your experiences and talking about how we could improve the world through excellent service experiences!
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