NOTE: This is a review of the OLD BUCK"S Shoe Repair. As of Fall 2011 new owners have taken over and the store looks great and the folks are attentive and personal...I cannot wait to have a reason to go in there again! Help WANTED: Buck's Shoe Repair, Valparaiso, IN PART TWO By Guest Blogger Sharon Angelina (If you missed part one of this hilarious and harrowing tale of terrible service please check out yesterdays' Part One!) (continued from yesterday) I would have interrupted, but never did find a polite pause in their important conversation to do so. I coughed, cleared my throat, insinuated myself in FRONT of Mr. Customer, and plopped my bag of boots on the counter. Finally, in one grand irritated gesture, Mr. Buck gave me a quick scowl, swished a customer repair ticket out of his chest pocket, growled, "Fill this out," and resumed his deep conversation. That was enough. I said "NO, I just want to know if these can be fixed." I reached in...
Heather and guest bloggers evaluate customer service experience from every angle. Includes creative solutions for customer service experiences and musings on how the way we serve others impacts us personally and professionally.