Help FOUND through Assistant General Manager Ron Potter at Menard's in Valparaiso, IN We bought this grill with some yard sale proceeds and were excited to return to our charcoal grilling foodie heaven! It was on sale, nice sized and good lookin'! My dear Husband battled with some shlocky hole alignments in putting it together, but other than family entanglements expected with two tiny kidlets, assembly was timely. We used it for the first time on Father's Day. (If you must know, we grilled onion burgers. Yup, they were tasty.) What left a bad taste in our mouths was the top of the grill on which the paint peeled up. We are not idiots, we didn't light a huge fire and close the grill or anything...this was just a shoddy product. A shoddy product that we paid cash for since we live debt free. A shoddy product for which we threw away the receipt , not expecting this would need to be returned. The booklet for "The Original Outdoor Cooker" charcoal...
Heather and guest bloggers evaluate customer service experience from every angle. Includes creative solutions for customer service experiences and musings on how the way we serve others impacts us personally and professionally.