I am not cool enough to work at Starbucks, but I love them anyway! Starbucks is my longest relationship to date...we've been making each other feel good for almost thirty years. My first Starbucks mocha happened when I was looking for my first Chicago apartment. Walking the city streets in the Gold Coast, sipping this weirdly wonderful mix of coffee and hot chocolate and feeling dirt blow against my legs is forever ingrained in my soul. I applied to work there when I was at my coolest; a Chicago actress with an Oprah commercial under my belt. I'd heard they offered even part time employees health insurance, and I wanted in! I didn't even get an interview, but I kept sipping that precious brew all my life. One of the best things about Starbucks is the people they employ: edgy, warm and friendly. People uniquely interested in making YOUR day with their products. I was de...
Heather and guest bloggers evaluate customer service experience from every angle. Includes creative solutions for customer service experiences and musings on how the way we serve others impacts us personally and professionally.