A restaurant by any other name, or even the same name, just isn't as sweet. The Riverfront Cafe used to be a place with fabulously mouthwatering food and a happy eclectic atmosphere. When it closed down a few years ago everyone I knew in Niles was disappointed. When it reopened under new owners about a year ago we were elated. Now we are back to disappointed again. According to our receipt our server's name tonight was Jennifer, but I am not certain she said her name. Poor Jennifer; she was a sweet young girl without an ounce of spark and only minimal wait service training from my estimation. I would love to work with the waitstaff there and help them enjoy their work. I wish someone had spent time with Jennifer, she has potential to be a great server and to really enjoy her job. If she was awesome I'll bet just her repeat customers alone could bump up business at this struggling cafe. I wanted her to enjoy taking care of us, I wanted to have a great time at the re...
Heather and guest bloggers evaluate customer service experience from every angle. Includes creative solutions for customer service experiences and musings on how the way we serve others impacts us personally and professionally.