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Customer Service WANTED: Valparaiso Starbucks

I am not cool enough to work at Starbucks, but I love them anyway!  Starbucks is my longest relationship to date...we've been making each other feel good for almost thirty years.   My first Starbucks mocha happened when I was looking for my first Chicago apartment.  Walking the city streets in the Gold Coast, sipping this weirdly wonderful mix of coffee and hot chocolate and feeling dirt blow against my legs is forever ingrained in my soul.  I applied to work there when I was at my coolest; a Chicago actress with an Oprah commercial under my belt.  I'd heard they offered even part time employees health insurance, and I wanted in!  I didn't even get an interview, but I kept sipping that precious brew all my life.  One of the best things about Starbucks is the people they employ:  edgy, warm and friendly.  People uniquely interested in making YOUR day with their products. I was de...

Help Wanted, Help Granted!

The standard HELP WANTED sign is black and white and hangs in a shop window. It implies a need or desire of one human being for the assistance of another. (Usually paid, or underpaid as the case may be.) We do not have to own a business to hang out a HELP WANTED sign. Without regard to our business ownership, social status, age or profession we are all looking for help. It is a simple thing, a need that drives our daily lives: Help with our homework, help in the kitchen, help doing our work smarter, making our lives simpler, our fun bigger and our days more joyful. What does your HELP WANTED sign look like? In my daily life I see so many opportunities to give and receive help that are missed, or at the very least done badly! Customer service is something we each offer and receive every day and it impacts more than just our work life. How we are served and how we in turn serve others affects everything we do and who we are as people. We may be looking for help but we also display ...