Skip to main content

Help Wanted: Hines Plumbing


Hines Plumbing ...these guys are like a good (not great) relationship; the end result is satisfying but you might be doing most of the calling! Jack the owner is very upfront about cost which is helpful if you are on a tight budget like we are. We have called them for a number of issues from a leaking sink to a flooding basement. I have had to call a few times to confirm appointment times or even get them to come out but since we have a relationship already I haven't given up and called someone else. Persistence here seems to get me the guy in the end, right? But I'm paying them...wow, lots of joke potential there right?

My only true disappointment was when they assessed the front water and sewer lines needed to be replaced they didn't warn us what the yard would look like when they were through. Destroyed. War torn. Embarrassing. Sure, they tried to do a bit with the dirt pile and spread some grass seed after I asked, but they sure aren't landscapers! I almost cried and I'm not a crier. I would suggest they thoroughly prepare homeowners so they can budget in the cost of fixing the yard afterwards...maybe even link up with a landscaper to pass businesses on to.

One of the Hines guys also told me my water delivery pipe from the city water was still lead but wasn't supposed to be. I was so grateful he let me know. He suggested I call the city and ask them to replace it. Since lead is most harmful to children and pregnant women you can imagine I might have considered getting hysterical. I stayed cool and called the city and they said they were treating the water to protect it from lead pipes. I said I didn't care and was still uncomfortable with that. They were in front of my house within a week tearing up the street to replace the pipes...THAT was great customer service and I didn't pay a dime!

Interesting note-Hines Plumbing is only three guys! The shiny trucks and excellent marketing (have you seen the toilet signs???) make it look like a large company so I was very impressed with the marketing campaign.

To carry on with the relationship analogy; using Hines Plumbing is kind of like dating a snappy dresser who sometimes brings you dinner ingredients but then you still have to cook it yourself! Hines Plumbing....I like 'em, just be ready to keep calling them.
Labels:

Comments

  1. jack hinesOctober 19, 2011 at 8:06 PM

    Always room for improvement....thanks for bringing this to mt attention.... And thanks for calling us back a few times after the sewer linr replacement ...we appreciate the business!

    ReplyDelete
  2. liveyourlovoutloudOctober 20, 2011 at 4:51 AM

    Glad this helps Jack, I would have sent you a link if you were on FB so enjoy social media more! Thanks for your latest work on the homestead.

    ReplyDelete

Post a Comment

Popular posts from this blog

Help FOUND: Milkbands FREEBIE Contest!

Win a useful & unique gift (my favorite combination!) for any nursing mother...also a fantastic shower gift. I'm offering THREE free milkband bracelets from "www.milkbands.com" and I'll even cover the postage for you. I posted in May about Udder Covers from www.milkbands.com and the great service I received from them. Unfortunately I did not receive my package in a timely manner which surprised me. I called Jenny at their 800 number and left a message. She called back mortified and together we figured out it must have been a snafu at the Post Office. Jenny continued the great customer service streak by reshipping my order that day and including five milkband bracelets for me...super nice. I'm sharing like the thoughtful gal I am, of course. To win, simply comment on this post with a customer service experience story I can share on the blog. It can be good or bad but must be truthful and as detailed as possible. The first three stories win bracelets, ...
3 comments
Read more

Help Found and Wanted: Blackbird Cafe, Valparaiso IN

We moved to Valparaiso, IN almost one year ago and have delighted in checking out a variety of edibles available here. We live downtown so walking is our favorite option to access the charming and delicious downtown square's abundance of foodie indulgences. Last night my hubby and I had a walking date night. We strolled all over looking at houses, talking about our two Peeps and life in general. We ended up at Blackbird Cafe on Lincolnway for a cup of the black stuff and a sugar indulgence. It was not my first visit. The first few times I went for anything from a breakfast sandwich to a piece of pie for breakfast. I was always pleased with the results but grew to expect SLOW service if I ordered anything that needed to be made. I realized the service wasn't slow because they thought a lot of themselves, so I was OK with it. All staff was pleasant and helpful and the quality of the food made it worth the wait. The shining gem of this place I learned while on the phone wi...
2 comments
Read more

Help WANTED: The Apple Store, University Park Mall

The Apple Computer Store: Heaven or Hell? Some of you see this modern technology store as a holy place worthy of a pilgrimage. Well let me tell you, I pilgrimaged and it isn't Heaven. Maybe Hell is a bit harsh...but let me share the customer service experience I had this week. My husband has turned me into a Mac person more because he knows a lot more about these sorts of things than I do. I think the branding of Mac as hip and cool is super effective. As a Mac user I feel ten years younger and twenty pounds thinner not to mention MUCH smarter just because I use a Mac. But here is where I am not thrilled: The customer service at the telephone level. I had called a few days earlier and set an appointment at the Apple store at University Park Mall in Mishawaka, Indiana for 12:15pm Thursday June 30th to have our iMac G5 looked at. It was NOT performing whatsoever despite my hubs efforts to do all the stuff we can do to make it work usually. They asked my name and maybe my...
2 comments
Read more