I want to buy my chicken from Hiatt's Pork and Poultry at the Farmer's Market but I stopped. It is free range and naturally raised, it tastes GREAT, but I wouldn't buy it. At one point I was not so sure I could keep buying my eggs and cheese there either...this is why: A few weeks ago I went to the market and bought cheese from the Hiatt's booth. The gentleman who waited on me was very pleasant, patient and courteous. This man gave excellent customer service with one exception: his dirty hands. He took my cheese out of the plastic bag to cut it in half per my request without washing his hands. Also without washing he took my money, gave me change and handed me back the cheese. I worked in a deli a jillion years ago but I would imagine food safety processes are all the same...money and food should not be handled with the same bare (or gloved) hands. I almost didn't buy the cheese, but I figured I could pop it in the freezer overnight to kill any extra bacte...
Heather and guest bloggers evaluate customer service experience from every angle. Includes creative solutions for customer service experiences and musings on how the way we serve others impacts us personally and professionally.