Customer Service Matters Only If People Matter

I've always been fascinated by people, and they are everywhere! It is interesting to watch how we all interact with each other. This is especially true in a customer service environment. Most days all of us have several interactions with people in a customer service industry. This morning alone I bought coffee at the gas station and talked with the pleasant employee then went to church where greeters welcomed me and ushers handed me a bulletin with a smile. I went to ballgame where ticket takers smiled and later I was waited on at dinner in a restaurant. Each interaction shaped my day, and theirs. Or did it?

A grocery store in Chicago let you donate your bag credit to charity!

A friend asked me when I last received EXCELLENT customer service and I had to think awhile. My friend and I often taught sales people at any level that they can choose to be outstanding in their position...or not. Even the person "JUST" making sandwiches can do it with joy and flair that will get them noticed by someone who might offer them a better job.

I enjoy encouraging people to be better, to do better and to live better wherever they are.
I'd love to hear your stories of excellent customer service or it's opposite. Share anonymously or not, I look forward to hearing your experiences and talking about how we could improve the world through excellent service experiences!

Comments

Help Found: O'Gara and Wilson, Booksellers

Screen addiction is a real thing and I sure have it. Even as my daughters get older and more independent, I'm working to keep them off of screens most of the time. We are all in on the library summer reading program and they know the only screen I like saying yes to is for ebooks. Both of my daughters love books, and they just got rewarded for it on a routine visit to the vet! A love of reading can help with screen addiction, and bookstores are a great solution. Until last week, I did not know there was a used bookstore in Chesterton, Indiana! I have yet to visit the bookstore O'Gara and Wilson, Booksellers, but my daughters and I are already raving fans. One of the owners Jill, stopped us at the veterinarian's office to compliment my daughter Portia who was reading a book. She said "I just love seeing children reading books, and I'd like to give you this card for $5.00 credit at our book store O'Gara and Wilson, Booksellers" . We all smile

Help FOUND: Milkbands FREEBIE Contest!

Win a useful & unique gift (my favorite combination!) for any nursing mother...also a fantastic shower gift. I'm offering THREE free milkband bracelets from "www.milkbands.com" and I'll even cover the postage for you. I posted in May about Udder Covers from www.milkbands.com and the great service I received from them. Unfortunately I did not receive my package in a timely manner which surprised me. I called Jenny at their 800 number and left a message. She called back mortified and together we figured out it must have been a snafu at the Post Office. Jenny continued the great customer service streak by reshipping my order that day and including five milkband bracelets for me...super nice. I'm sharing like the thoughtful gal I am, of course. To win, simply comment on this post with a customer service experience story I can share on the blog. It can be good or bad but must be truthful and as detailed as possible. The first three stories win bracelets,

Customer Service WANTED: Valparaiso Starbucks

I am not cool enough to work at Starbucks, but I love them anyway! Starbucks is my longest relationship to date...we've been making each other feel good for almost thirty years. My first Starbucks mocha happened when I was looking for my first Chicago apartment. Walking the city streets in the Gold Coast, sipping this weirdly wonderful mix of coffee and hot chocolate and feeling dirt blow against my legs is forever ingrained in my soul. I applied to work there when I was at my coolest; a Chicago actress with an Oprah commercial under my belt. I'd heard they offered even part time employees health insurance, and I wanted in! I didn't even get an interview, but I kept sipping that precious brew all my life. One of the best things about Starbucks is the people they employ: edgy, warm and friendly. People uniquely interested in making YOUR day with their products. I was delighted almost every time I drove through the Starbucks drive thru. I bring my own cup to c

Help Wanted, Help Found

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