Saturday, August 1, 2009

HELP FOUND: Neila at Walmart, South Bend Indiana

As a rule I am not a fan of Walmart. I prefer to shop locally but sometimes you gotta run in there, squint against the harsh lighting, grab cheap stuff and go. That is what I was doing on July 6th (2009) when I tried on a few tops in the fitting room. I had my four month old baby with me and after I was finished trying things on and leaving the room, Neila was taking my cast offs when I realized I wasn't quite done. Baby was cranky. With a breastfeeding baby they are pretty clear when they want to eat, and you darn well better cough it up for them on demand or else.

I apologized to Neila and explained that I needed to go back in the fitting room, this time to feed "Sweet Baby Girl" before she turned into "Not So Sweet Beulah The HUNGRY and MAD". Neila was so pleasant about it and I really appreciated her personality. She had been that way when I brought my clothes up to try on, when I handed back my rejects, and now even when I needed to go back in for 'official business'. We had a nice brief chat and I thought to myself, "I wish all customer service people were this pleasant and kind to work with". Neila, I hope you are a trainer, because you sure do enjoy people. Thank you, thank you, thank you.

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