HELP FOUND: Neila at Walmart, South Bend Indiana

As a rule I am not a fan of Walmart. I prefer to shop locally but sometimes you gotta run in there, squint against the harsh lighting, grab cheap stuff and go. That is what I was doing on July 6th (2009) when I tried on a few tops in the fitting room. I had my four month old baby with me and after I was finished trying things on and leaving the room, Neila was taking my cast offs when I realized I wasn't quite done. Baby was cranky. With a breastfeeding baby they are pretty clear when they want to eat, and you darn well better cough it up for them on demand or else.

I apologized to Neila and explained that I needed to go back in the fitting room, this time to feed "Sweet Baby Girl" before she turned into "Not So Sweet Beulah The HUNGRY and MAD". Neila was so pleasant about it and I really appreciated her personality. She had been that way when I brought my clothes up to try on, when I handed back my rejects, and now even when I needed to go back in for 'official business'. We had a nice brief chat and I thought to myself, "I wish all customer service people were this pleasant and kind to work with". Neila, I hope you are a trainer, because you sure do enjoy people. Thank you, thank you, thank you.

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Help Found: O'Gara and Wilson, Booksellers

Screen addiction is a real thing and I sure have it. Even as my daughters get older and more independent, I'm working to keep them off of screens most of the time. We are all in on the library summer reading program and they know the only screen I like saying yes to is for ebooks. Both of my daughters love books, and they just got rewarded for it on a routine visit to the vet! A love of reading can help with screen addiction, and bookstores are a great solution. Until last week, I did not know there was a used bookstore in Chesterton, Indiana! I have yet to visit the bookstore O'Gara and Wilson, Booksellers, but my daughters and I are already raving fans. One of the owners Jill, stopped us at the veterinarian's office to compliment my daughter Portia who was reading a book. She said "I just love seeing children reading books, and I'd like to give you this card ...

Help FOUND: Milkbands FREEBIE Contest!

Win a useful & unique gift (my favorite combination!) for any nursing mother...also a fantastic shower gift. I'm offering THREE free milkband bracelets from "www.milkbands.com" and I'll even cover the postage for you. I posted in May about Udder Covers from www.milkbands.com and the great service I received from them. Unfortunately I did not receive my package in a timely manner which surprised me. I called Jenny at their 800 number and left a message. She called back mortified and together we figured out it must have been a snafu at the Post Office. Jenny continued the great customer service streak by reshipping my order that day and including five milkband bracelets for me...super nice. I'm sharing like the thoughtful gal I am, of course. To win, simply comment on this post with a customer service experience story I can share on the blog. It can be good or bad but must be truthful and as detailed as possible. The first three stories win bracelets, ...

Help WANTED: The Apple Store, University Park Mall

The Apple Computer Store: Heaven or Hell? Some of you see this modern technology store as a holy place worthy of a pilgrimage. Well let me tell you, I pilgrimaged and it isn't Heaven. Maybe Hell is a bit harsh...but let me share the customer service experience I had this week. My husband has turned me into a Mac person more because he knows a lot more about these sorts of things than I do. I think the branding of Mac as hip and cool is super effective. As a Mac user I feel ten years younger and twenty pounds thinner not to mention MUCH smarter just because I use a Mac. But here is where I am not thrilled: The customer service at the telephone level. I had called a few days earlier and set an appointment at the Apple store at University Park Mall in Mishawaka, Indiana for 12:15pm Thursday June 30th to have our iMac G5 looked at. It was NOT performing whatsoever despite my hubs efforts to do all the stuff we can do to make it work usually. They asked my name and maybe my...

Help Wanted, Help Found

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